FAQs

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it’s on its way!

Which payment methods are accepted?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order.

If the tracking number is still not working within a few days, please contact the shipping carrier.

How long will delivery take?

Orders from our store typically ship within 5 to 10 business days.

For international orders, transit will take an additional 1 to 2 weeks.

How secure is shopping on onkingshop.com? Is my data protected?

You will be paying via the Stripe and PayPal gateway and it is one of the most secure payment gateways available; so yes, your data is protected.

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I have a problem with my order. How do I contact SUPPORT?

If you want to contact us regarding your order, please send us email to [email protected]

Please allow us at least 12 hours to answer.

I need help with a late order.

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.